How to raise a concern
Higher education students, staff and members of the public can raise concerns about higher education. Who you should contact depends on which higher education provider you have concerns about. You can use either QAA's Concerns Scheme, or HEFCE's Unsatisfactory Quality Scheme.
The Concerns Procedure
This applies to publicly funded higher education in Wales, and Scotland, and to alternative providers across the UK. You can find further information on the Procedure within these pages.
The Unsatisfactory Quality Scheme
This applies to HEFCE funded higher education in England, and higher education in northern Ireland. Please see the HEFCE website and Register of Providers for more information.
Use our Concerns Wizard guide to know whether or not you have a valid concern that we can help you with. Please note, it may take a few minutes to load for the first time.
You can also consult our frequently asked questions to know more about how we deal with Concerns.
Our procedures for concerns, complaints and appeals
Our mission is to safeguard standards and improve the quality of UK higher education. One aspect of this is to investigate situations where it is suspected that a higher education provider is failing to meet the agreed Expectations set out in the Quality Code.
We use the term concerns to mean concerns about standards, quality and the information that providers make available in relation to their higher education provision. We use the term complaints to mean complaints specifically about QAA. We use appeals to mean formal objections to the outcomes of our reviews.
Raising a concern
about a higher education provider in Scotland
It is not a mechanism for addressing individual complaints or grievances. These should still be addressed through the institution's internal mechanisms and, ultimately, via the Scottish Public Services Ombudsman
(opens in new window).
Referring Concerns to reviews
QAA can refer concerns identified through its Concerns Scheme to review teams for consideration. To find out more, please see the guidance document Referring concerns to reviews.
Complaining about QAA
We operate a Complaints procedure for anyone wishing to complain about QAA.
Appealing against the findings of QAA audits or reviews
We have an Appeals procedure for higher education providers wishing to appeal against the outcome of a review. Please note that this is separate from both the Complaints procedure (complaints about QAA) and the Concerns procedure (complaints about providers).