We are committed to working in an open and accountable way. This includes having clear published procedures for responding to complaints from higher education providers and for handling appeals against specific decisions.
We distinguish between complaints and appeals. We regard a complaint as an expression of dissatisfaction with services we provide or actions we have taken. For the procedures for handling complaints, please see the complaints section.
Appeals are challenges to specific decisions, in specific circumstances. From 1 January 2013, these are handled through the new Consolidated Appeals Procedure (PDF 99KB).